In order to transfer your 2FA code to your new device you have to add up a secret key you used for the initial authentication activation. In case you don't remember your secret key please contact our support via firstname.lastname@example.org email.
Please, before sending us any document make sure that it corresponds to the following formats: .png; .jpg; .jpeg; .pdf.
In order to find your 2FA code you need to install an app (i.e. Google Authenticator), which will generate a random 6-digit code after adding your secret key to the aforementioned app. Please, make sure that your secret key is saved with a proper level of security.
In case your bank card transaction keeps on being rejected make sure that:
- 3d-secure is activated;
- there is no any transaction limits within your bank card;
- the sum you are trying to deposit/withdraw is less than 100 000 RUB equivalent;
- you have enough money to cunduct the transaction.